Shipping policy

Please review this Shipping Policy before placing an order.

  1. Shipping Locations: Luxe Realms ships orders to locations within the mainland of the United Kingdom. We currently do not offer international shipping.

  2. Order Processing Time: Luxe Realms strives to process orders within 2 business days of order placement. Once your order is processed and ready for shipment, you will receive a shipping confirmation email containing tracking information.

  3. Transit Time: The estimated transit time for deliveries within the mainland of the United Kingdom is 1-14 business days, depending on the destination and carrier. Please note that these transit times are estimates and may be subject to unforeseen delays caused by factors beyond our control, such as weather conditions or disruptions in transportation services.

  4. Shipping Method: Luxe Realms utilizes reliable shipping carriers to deliver your orders promptly and securely. The specific carrier used for your shipment will be determined by Luxe Realms based on factors such as package size, weight, and destination.

  5. Shipping Charges: Luxe Realms offers free shipping on all orders within the mainland of the United Kingdom. There are no additional shipping charges applied to your order total.

  6. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use the provided tracking number to monitor the progress of your shipment Here.

  7. Delivery Attempts: The carrier will attempt delivery to the address provided during the checkout process. In the event of a failed delivery attempt, the carrier may leave a notification card or make additional attempts as per their standard procedures. Please follow the carrier's instructions or contact their customer service for further assistance.

  8. Undeliverable Packages: If a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping charges incurred for reshipment. Luxe Realms will not be held liable for undeliverable packages resulting from customer error.

  9. Lost or Damaged Shipments: In the unfortunate event that your shipment is lost or damaged during transit, please contact Luxe Realms customer support immediately. We will work with the carrier to investigate the issue and provide appropriate resolution options.

  10. Governing Law and Jurisdiction: This Policy shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

If you have any questions or concerns, please contact us for assistance.