Refund policy
At Luxe Realms, we take pride in offering beautiful, high-quality pieces for your home. While we hope you’re delighted with your order, we understand that sometimes things don’t work out. That’s why we offer a fair and flexible return policy tailored to our customers' needs.
Eligibility for Returns
-
You may return most items within 14–30 calendar days of delivery, depending on the item.
-
Items must be unused, in original packaging, and in a resalable condition.
-
We do not accept returns on items that have been assembled, used, or damaged after delivery.
Damaged or Faulty Items
-
If your order arrives faulty or damaged, please notify us within the stated timeframe (usually 3–14 days), depending on the product.
-
Email us at hello@luxerealms.com with your order number and photographs showing the issue.
-
We will arrange a repair, replacement, or refund and collect the item at no cost to you, where applicable.
Return Delivery & Collection Fees
-
If you change your mind or no longer wish to keep an item, return delivery costs will be your responsibility.
-
For larger items, a collection charge may apply depending on the product and your location.
-
In some cases, a restocking fee may also apply.
-
Please refer to the Delivery & Returns tab on each product page for specific return conditions.
Refunds
-
Once your returned item is received and inspected, we will issue a refund or store credit to your original payment method within 5–10 business days.
-
Items returned not in original condition or missing parts or packaging may be subject to a partial refund.
How to Request a Return
To initiate a return, please contact our team with your order number, reason for return, and any supporting photos (if applicable) via
ℹ️ Please Note: Each product may have its own specific return conditions. We kindly ask you to check the delivery & returns information on the relevant product page before making a request.